Our clothes are tailored with meticulous attention to detail and quality checked throughout. If you are not 100% satisfied with any item from Joseph Turner you can simply return it, using our FREE returns service, within 60 days (7 days for clearance items) and we will be happy to exchange the item or provide you with a full refund.  Please note, we cannot exchange or refund shirts that have had any sleeve shortening services or pockets added. Neither can we exchange or refund clothes or footwear that have been washed or worn, except for the purpose of being tried on for size, unless they are inherently faulty.  If you are returning goods that you bought using a discount or offer and the return causes you to fall below the offer threshold, then we will adjust the refund accordingly.

Detailed return instructions are included on the back of the despatch note accompanying your goods.  For international returns and exchanges, please note that you will have to cover the cost of returning the items to our UK address.  We recommend that you get the Certificate of Posting supplied with your order stamped by your local post office (or the international equivalent) as we cannot be held responsible for items lost in transit that are being returned to us. 

USA Returns

Should you be wishing to return or exchange an item within the USA please make use of our FREE USA return label provided below:

USA returns label printout